Effective Date: September 15, 2026
True Atom is a brand operated by Clear Choice Labs Inc. (“True Atom,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit true-atom.com, order analytical testing services, submit a research-use sample, access a certificate of analysis (“COA”), or otherwise communicate with us.
- Information We Collect
We may collect the following categories of information:
Contact and company information
Your name, email address, telephone number, company name, company website or domain, billing address, shipping address, and other contact information you provide.
Order and payment information
Information concerning your orders, selected services, billing details, payment status, discounts, refunds, and transaction history. Payments may be processed by third-party payment providers. True Atom does not intentionally store complete payment-card numbers.
Sample and testing information
Information associated with submitted research-use samples, including:
• Compound name or requested reference comparison
• Sample identifiers, batch numbers, and customer instructions
• Photographs or descriptions of submitted samples
• Analytical methods and instrument information
• Purity and content results
• Identity reference comparisons
• Chromatograms and supporting analytical data
• COA numbers, verification keys, and validation records
• Communications concerning sample acceptance or testing
Account and verification information
Account credentials, authentication information, unique COA verification keys, company-domain verification information, and records used to confirm that a person is authorized to represent a company.
Communications
Emails, support requests, reviews, feedback, and other information you provide when communicating with us.
Website and device information
Internet Protocol address, browser type, device information, referring pages, pages viewed, approximate location, cookie identifiers, and information about how you interact with our website.
- How We Collect Information
We may collect information:
• Directly from you when you submit an order, form, sample, or communication
• Automatically through cookies and similar technologies
• From payment processors, website hosting providers, analytics providers, and other service providers
• From a company representative when verifying a company domain or Public Verified COA
• From publicly available business sources when necessary to verify company information
- How We Use Information
We may use information to:
• Process and administer testing orders
• Determine whether a requested compound can be accepted for testing
• Communicate sample submission instructions
• Receive, identify, track, and analyze submitted samples
• Generate chromatograms, analytical results, and COAs
• Provide private or public COA verification
• Verify company-domain ownership or authorization
• Process payments, refunds, and related transactions
• Respond to questions and provide customer support
• Maintain and improve our website and services
• Detect fraud, abuse, security incidents, or unauthorized activity
• Maintain laboratory, quality-control, financial, and transaction records
• Enforce our agreements and protect our legal rights
• Comply with legal, tax, accounting, and regulatory obligations
- Private and Public COAs
Private COA
A Private COA is stored in our database but hidden from public search. Access requires the unique verification key associated with the report.
Customers are responsible for protecting their verification keys. Anyone who receives a valid key may be able to access the corresponding report. True Atom personnel and service providers may also access private reports when reasonably necessary to operate the service, provide support, maintain security, or comply with law.
Public Verified COA
When Public Verified COA is selected and company-domain verification is completed, selected report information may become publicly searchable and linked to the verified company domain.
Publicly displayed information may include:
• Company name and verified company domain
• Compound or sample description
• COA and report identifiers
• Test dates and analytical methods
• Purity, content, and reference-comparison results
• Chromatograms and related analytical data
• Verification status
We do not intentionally publish complete payment information, account passwords, private verification keys, personal billing addresses, or the email address used for company-domain verification.
Before requesting a Public Verified COA, you must have authority to associate the submitted sample and report with the identified company. You may contact us to request a correction or removal, although some information may be retained when necessary for security, recordkeeping, dispute prevention, or legal compliance.
- Research-Use Samples
True Atom’s services are intended for research-use analytical samples.
Do not include patient names, medical histories, Social Security numbers, human-subject records, protected health information, or other unnecessary sensitive personal information with a sample.
If we receive information that appears unnecessary for performing the requested testing, we may delete it, restrict its use, or contact the sender for clarification.
- Cookies and Similar Technologies
We may use cookies and similar technologies for:
• Essential website and shopping-cart functions
• Security, authentication, and fraud prevention
• Remembering preferences
• Measuring website traffic and performance
• Understanding how visitors use the website
• Advertising and campaign measurement
Your browser may allow you to delete or block cookies. Blocking essential cookies may prevent parts of the website, checkout, account, or COA verification system from working correctly.
Some browsers transmit “Do Not Track” signals. Because there is not a uniform industry standard for these signals, our website may not respond to them except where required by law.
Where legally required and technically supported, we will treat a recognized opt-out preference signal, such as Global Privacy Control, as a request to opt out of covered sales or sharing for the browser or device transmitting the signal.
- How We Disclose Information
We may disclose information to:
Service providers
Companies that provide website hosting, ecommerce systems, payment processing, email delivery, data storage, analytics, security, fraud prevention, customer support, or other services on our behalf.
Laboratory and professional providers
Qualified contractors, consultants, equipment-support personnel, laboratories, or professional advisers when reasonably necessary to provide or support the requested service.
Public COA users
Information designated for a Public Verified COA may be made available to anyone using our website or COA database.
Legal and safety recipients
Courts, government authorities, law-enforcement agencies, or other parties when we reasonably believe disclosure is required by law or necessary to protect rights, safety, property, or security.
Business transactions
Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Other authorized disclosures
We may disclose information when you direct us to do so or provide consent.
- Sale and Sharing of Personal Information
True Atom does not sell personal information.
PRIVACY OPT-OUT
Where applicable, you may request to opt out by emailing x@true-atom.com with the subject line:
- Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including:
• Completing testing and providing reports
• Maintaining COA verification and report integrity
• Providing customer support
• Maintaining laboratory and quality-control records
• Preventing fraud and resolving disputes
• Complying with tax, accounting, contractual, and legal requirements
Retention periods may vary based on the type of information, the selected COA visibility, the status of an account or order, and applicable record keeping requirements.
Public COA information may remain available until it is removed or its status is changed, subject to legitimate recordkeeping, security, and legal needs.
- Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, database, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and private COA verification keys and for notifying us if you believe they have been compromised.
- Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to:
• Request information about the personal information we collect, use, or disclose
• Request access to or a copy of your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request transfer of information in a portable format
• Opt out of covered sales, sharing, or targeted advertising
• Limit certain uses of sensitive personal information
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination for exercising a privacy right
These rights are subject to exceptions. For example, we may retain information needed to complete an order, maintain report integrity, detect fraud, resolve disputes, or comply with legal obligations.
To submit a privacy request, email x@true-atom.com with the subject line:
PRIVACY REQUEST
Include your name, the email address associated with your account or order, the nature of your request, and enough information for us to locate the relevant records.
We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require evidence of the agent’s authority and confirmation of the consumer’s identity.
- Children’s Privacy
Our website and services are intended for businesses and adults and are not directed to individuals under 18.
We do not knowingly collect personal information directly from individuals under 18. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
- Third-Party Websites and Services
Our website may link to third-party websites or use third-party services. Their privacy practices are governed by their own policies. True Atom is not responsible for the privacy, security, or content of third-party websites and services.
- United States Processing
True Atom operates in the United States. If you access our services from another country, your information may be processed and stored in the United States, where privacy laws may differ from those in your location.
- Changes to This Policy
We may update this Privacy Policy when our services, technology, vendors, or legal obligations change.
The revised policy will be posted on this page with a new effective date. If a change materially affects how we use previously collected information, we will provide additional notice when required by law.
- Contact Us
For questions, concerns, or privacy requests, contact:
True Atom
34145 Pacific Coast Hwy #512
Dana Point, CA 92629
United States
Email: x@true-atom.com
Website: true-atom.com